Terms & Conditions

Force Majeure

Zatarra Furniture & Beds Ltd, will not be liable for any failure of or delay in the performance of this agreement for the period that such failure or delay is, beyond the reasonable control of a party, materially affects the performance of any of its obligations under this agreement and could not reasonably have been foreseen or provided against, but will not be excused for failure or delay resulting from only general economic conditions or other general market effects.

Limitation of Liability

We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties’ claims. Our total liability in connection with or arising from the Order, whether in negligence or otherwise, shall be limited to the value of the Goods. Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Zatarra Furniture and Beds Ltd or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Privacy Statement

We always try to protect your personal privacy and this privacy statement is here to help you understand what we may do with any information you tell us about. You can access our website homepage and browse our site without disclosing your personal data, but if you do give us your personal details, you are accepting these terms. If you do not agree with this privacy policy, do not give us your details. This privacy policy is part of our Terms and Conditions. If you do give us your details and then decide you do not want us to use your details anymore, please email us. If you want to buy things from us, you will need to register on our site. Registration involves you giving us the following personal information: (i) Your title, name and address (including option to save different delivery addresses); (ii) Contact phone number and e–mail addresses; Registration enables you to speed up the ordering process, however, you do not have to register with us until you choose to order.

Delivery of orders

Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded. Your delivery charges will be clearly indicated at checkout. We make every effort to deliver goods within the estimated timescales, however, delays are occasionally inevitable due to unforeseen factors and all goods and products are subject to availability. We will do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched. If the order has been dispatched then you will incur charges for the return of the item or items, this will be deducted from the amount to be refunded. We recommend that you make arrangements for trades people to carry out work on your behalf only AFTER your order has been delivered and checked for damage. If you are purchasing to replace your existing furniture, we also recommend that you do not dispose of your existing furniture until your new goods have arrived and been checked for damage. We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties’ claims.

Delivery Discrepancies

Any delivery discrepancies must be reported as soon as possible within 24hrs. If packaging appears damaged it is recommended that this is marked on the delivery note before you sign.

Returns Policy

In the unlikely event you should want to return an item to us we are pleased to offer all customers a 14 Day Returns Policy. You have 14 days from receipt of your order in which to notify us if you want to return items for a refund. Just contact us and we’ll arrange for your items to be collected from your door (delivery address) by our courier or smaller items to be posted back to us within 14 days. Items must be returned unused and in a saleable condition and packaged in their original packaging. Please take reasonable care of the goods, we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied if the loss is the result of unnecessary handling of the goods by you. Delivery charges will apply at the fee of £100 per dining set/bed frame or £35 per box of chairs this is to cover the cost to return your items.

For reasons of hygiene, we cannot refund or exchange mattresses, mattress or pillow protectors where the hygiene seal has been removed unless they are faulty or not as described. When returning items please allow 14 days from the date of collection for your refund to be processed, we will send you an email to confirm when your refund has been processed. Refunds will be credited to your original method of payment.

Payment

We take payment from your card at the time we receive your order, once we have checked your card details. Fraud checks may be conducted. This involves checks on details provided during the order process including the address details. This may involve your details being passed to a 3rd party fraud checking company. On occasion, we may ask for additional information in order to process your order. We will conduct this process as quickly as possible however, on occasion dispatch of goods may be delayed. Goods are subject to availability. If we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods within 14 days.